Frequently Asked Questions
- How do I clean the toys?
Chelsy’s Toys are made of fleece and are 100% washable. Just throw it in with a load of towels and follow that into the dryer.
- What products is the toy made out of?
Chelsy’s Toys are made from fleece, a man made material recycled from plastic bottles. We pride ourselves on trying to stay eco friendly while creating a strong, long-lasting tug toy for your dogs.
- Where can I purchase the toys?
You can purchase Chelsy’s Toys right here on our Online Store where you can receive free shipping and future coupons.
Or you can find a Local Vendors near you.
If you have a local store you’d like to see Chelsy’s Toys in, please Suggest a Location and we will do our best to get Chelsy's Toys in your favorite store.
- Is there a warranty on the product?
There is not an official “warranty” on this product, however if you are dissatisfied please Contact Us and we will do our best to make it right.
- Are there different sizes of the product?
Yes, Chelsy’s Toys has 4 different sizes of each product to accommodate every size of our furry friends. Please see our Online Store for suggested sizes for your dog.
- Do you offer a bulk discount?
Yes, we do offer bulk discounts. If you are purchasing more than 24 toys or you are planning an event, please Contact Us for more information.
- Are these an indoor or outdoor toy?
BOTH! Because Chelsy’s Toys are easily washed, let your friend take it outside and in the dirt! While puckered out, throw the toy into the wash with a load of towels followed directly into the dryer. Another tip, you can wet and freeze the toys for a great summertime treat.
- Where can I find a store that carries your toys?
Please visit Our Local Vendors for a complete list of retail stores. If you have a favorite store in your area that you would like to see carry Chelsy’s Toys, tell us more about it and we will let them know you sent us: Suggest A Location
- Are Chelsy’s Toys eco-friendly?
Yes, yes and yes! Chelsy’s Toys are made from fleece, a man made material recycled from plastic drinking bottles. Fleece is soft and cuddly, however when you use our patented knotting system, these toys are strong and durable. Depending on the size of the toy, you will find around 150 individually tied knots.
- Are these toys made in China?
NO! We are a MADE IN THE USA company. All toys are assembled, packed and shipped from Illinois.
- Can I order custom colors?
Absolutely, if you want any customization with our toys, please include your preferences in the comments section upon checkout. We will do our best to fullfill your requests.
- Will the material hurt my dog if ingested?
No, Chelsy’s Toys are vet approved and most customers find the little pieces, if ingested, pass right through the body like normal digestion.
- How long will Chelsy’s Toys last?
Forever. Chelsy’s Toys are intended to be used as a long-lasting tug toy for you and your friend. In fact, with our patent knotting system, the more you tug the stronger the toy. All the individually tied knots get tighter.
- Can my dog chew these toys?
Yes, although not suggested for long time use, Chelsys’s Toys can be used as a chew toy. These toys are fantastic for all puppies. Chelsy’s Toys keep the puppy's jaws busy while you keep your shoes, towels, and any other thing your little pup comes into contact with. You can also wet and freeze for additional teething relief. We have customers that continue to purchase toys because it buffs their dogs teeth. Some of our customers never have to get their teeth professionally cleaned, which impresses vets across America.
- Do you make any donations?
Yes. Chelsy's Toys continus to donate product in support of fund raising events. If you have a fundraiser that you'd like Chelsy's Toys to be involved in, Contact Us and tell us more about it.
- Can my dog be featured on your website?
Yes PLEASE, we love to see our satisfied customers in action. Please feel free to post a Photo of your pet on our Testimonials page.